Locking Hill Surgery – CQC Quality Report – May 2017
The Care Quality Commission (CQC) has today (20/7/17) published their Quality Report in to Locking Hill Surgery follow a visit in May 2017 and this brief describes some of the key findings.
We welcome the areas of good clinical practice that were highlighted and are grateful for the positive feedback received from our patients. That said, we also recognise the work needed to improve arrangements within the surgery.
Areas of Good Practice
- It is pleasing to see that the Practice was rated ‘good’ in the ‘are services caring?’ category and examples of good practice were also found elsewhere in the Report, particularly in relation to staff being ‘responsive to people’s needs’
- Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment
- The Report references the findings of the national GP patient survey which shows that patients rate the Practice higher than the national average for several aspects of care e.g. overall experience, making an appointment and recommending the GP practice to others
- Inspectors reported that they saw staff treating patients with kindness and respect and that they maintained patient and information confidentiality
- There was evidence that at times the Practice ‘goes the extra mile’ for patients and their families and takes account of the needs and preferences of patients with life limiting health conditions.
Areas for improvement
However, overall the Practice was rated ‘Inadequate’ with improvements needed to improve quality, management and administration within the practice and aspects of service.
Areas identified within the Report include:
- Improving the systems for reporting, recording, investigating and learning from events and concerns and complaints
- Ensuring the Practice has effective systems to improve the service when service improvements are identified as being required
- Improving arrangements for governance, training, staff appraisals and monitoring performance
- Improving aspects of medicine storage and accessibility
- Ensuring the Practice has a full range of policies and procedures that are easily accessible and ensure services are delivered to the appropriate standard.
Based on the strengths identified within the Report, we are naturally disappointed with the overall rating. However, we acknowledge the findings and the whole practice team is determined to address these points.
We are working closely with NHS Gloucestershire Clinical Commissioning Group, NHS England and our Patient Participation Group (PPG) to develop a detailed Action Plan and are determined to make rapid and measurable improvements where needed.
We would like to assure you that you will continue to receive high quality and compassionate care here at Locking Hill Surgery and we will also keep you informed of the progress we are making.
I hope this update is helpful and you can read the full Report below.
Dr Ewart Lewis