We always try to provide the best possible service but there may be times when you do not feel that this has happened. If you wish to make a complaint, please telephone or write to Jenny Vallely, practice manager. She will acknowledge receipt of your complaint within two working days and you will receive a response to your complaint within 10 working days. The Clinical Commissioning Group ask that we endeavour to resolve patient complaints at practice level wherever possible but you still have the right to address your complaint to the Clinical Commissioning Group.
Please address to: GUIDE & PALS Office, NHS Gloucestershire, Sanger House, 5220 Valiant Court, Gloucester Business Park, Brockworth, Gloucester GL3 4FE.
Telephone: 0845 422 2730.
A copy of our Practice Complaints Procedure leaflet is available from the surgery.
We constantly explore ways in which we can improve our service and from time to time will be asking for your opinions and suggestions regarding specific topics. This will be in the form of a short questionnaire. If, in the meantime, you wish to express your views, please write to Jenny Vallely, practice manager.