Ordering Repeat Prescriptions

You should aim to have at least seven days of medication remaining when you order your next prescription. This should allow adequate time for your prescription to be generated and your pharmacy to order and dispense your medication.

There are several ways to order your repeat medication:

  • We encourage all our patients to register for and use the NHS App – this allows you to see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to. The App also allows you to get advice about coronavirus, view your medical record and check your symptoms using trusted NHS information.
  • If you have already registered, then you can order using Patient Access. You can Register for Online Services on our website.
  • Alternatively, you can request your prescription via the Repeat Prescription Request Form on this website.
  • Please note, we are not currently accepting paper requests to reduce the risk of coronavirus transmission. During this time, we are allowing prescription ordering over the phone only if you are unable to order using the above online methods. Please call the surgery on 01453 764222 and choose option 1. This option is available between the hours of 10:00 to 13:00 and 14:00 to 16:00 – Mondays to Fridays.

Please allow two full working days for routine repeat prescription to be processed that you are currently authorised to receive. If your request is for a medication that has been started recently or that you have not had issued for some time, it can take up to five working days.

28 Day Prescribing Policy

The NHS recognises that a 28-day repeat prescribing interval makes the best possible balance between patient convenience, good medical practice and minimal drug wastage.

For more information on this, please see the 28 Day Prescribing Policy page.

Urgent Prescriptions

It is important to follow the usual procedure for requesting medication and to allow two working days for the prescription to be generated by the Surgery.

If for some reason you run short of your essential medication and need it sooner than the usual two working days, you can request an urgent prescription. This request would usually need to be in writing, but to reduce the risk of coronavirus transmission, we currently allow this by telephone. We will only consider urgent medication requests for items included on or similar to, the drugs listed in the table below. In these instances we can issue a prescription to be ready after 17:30 on the same day.

Please take steps to reduce the risk of you running short of your medication in future, your pharmacy may be able to help you with this. If you make two urgent medication requests in the space of six months, we will contact you to help identify ways to manage your prescription ordering more effectively

Diabetic Drugs

Alogliptin, Canagliflozin, Dapagliflozin, Empagliflozin, Gliclazide, Insulin, Lixisenatide, Metformin, Nateglinide, Pioglitazone, Sitagliptin

Respiratory Drugs

Salbutamol (Ventolin), Terbutaline (Bricanyl)

Epilepsy Drugs

Carbamazepine, Lamotrigine, Levetiracetam, Phenytoin, Sodium Valproate, Topiramate

Parkinson’s Drugs

Co-beneldopa (Madopar), Co-careldopa (Sinemet)


Apixaban, Dabigatran, Edoxaban, Heparin preparations, Rivaroxaban, Warfarin

Other Cardiovascular Drugs

Amiodarone, Amlodipine, Bisoprolol, Digoxin, Losartan, Ramipril

Antidepressants and Antipsychotics

Citalopram, Fluoxetine, Mirtazapine, Sertraline, Venlafaxine

Opiod Painkillers and Palliative Care Drugs

Buprenorphine, Fentanyl, Morphine and drugs for use via syringe driver

Antipsychotics / Psychotropics

Aripiprazole, Lithium, Olanzapine, Quetiapine, Risperidone


Dexamethasone, Prednisolone


Azathioprine, Ciclosporin, Leflunomide, Methotrexate, Mycophenolate, Sulfasalazine, Tacrolimus

Electronic Prescription Service – EPS

We will soon be processing almost all of our prescriptions electronically. If you have nominated a pharmacy, your prescriptions will be sent directly to them.

In the near future, if you have not nominated a pharmacy, your prescriptions will be sent to the ‘NHS spine’, and you will be given a token to take to the pharmacy of your choice. This token has a barcode that can be used by the pharmacy to download your prescription.

If you would like to nominate a pharmacy so your prescriptions are sent directly to them, you can use the NHS App or the Nominate a Pharmacy option on our website. You can also ask at any pharmacy to add your nomination to your record. You can also request to change your nomination using any of these methods.

For more information about the electronic prescription service please visit the NHS website.

Medication Reviews

Patients on repeat medication may be asked to book an appointment with a doctor, nurse practitioner or pharmacist at least once a year to review these regular medications. This review could be carried out in person, over the phone or via a video consultation.

Part of this review may also involve a blood test or other investigations such as urine tests and weight monitoring.

You will be notified about the need for these appointments by a text message, letter or phone call.

If we are unable to review your medication, it may be unsafe for us to continue prescribing it. Please ensure that you take any action requested to avoid unnecessary delays to further prescriptions.

If you are taking a limited number of medications and you are not having any problems, it may be possible to review your medications without the need for an appointment. Please use the medication review request form on this website if your review is due and you think this may apply to you.

Medicines that Require Monitoring

There are certain medications that require blood test monitoring for example methotrexate, leflunomide etc. Your consultant and GP will have discussed this with you. If you are late or omit a blood test, your GP may not be able to prescribe these medications for safety reasons, so please ensure that you keep up to date with the blood tests required.

Questions about your medication

If you have any questions about your medication, your community pharmacist is ideally placed to answer your questions. But if it is a query they cannot answer, then please use the General Medication Question option on our website.

Can my GP prescribe extra medication to cover my holiday?

If you need medication for a long-term health condition, you may be able to get an extra supply of medication to cover your time away.

However, if you intend to be abroad for 3 months or more, you are not entitled to NHS prescriptions or any other NHS services, so we can only supply a sufficient and reasonable quantity for you to reach your destination and register with a local doctor (usually 2-4 weeks medication). If your period of travel is for under 3 months then we MAY be able to supply medication for the whole of your trip, but this will depend on the nature of your medication (for example those that require monitoring may not be able to be prescribed).

Please let us know via the General Medication Question if you require extra medication in this instance.

Electronic Repeat Dispensing (eRD)

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD). eRD sends your prescriptions electronically from the surgery to a pharmacy of your choice. It’s easy to use and you don’t need a computer or electronic device.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.

Using eRD you can:

  • save time by avoiding the need to order a repeat prescription every 28-56 days
  • order or cancel your repeat prescriptions online
  • pick up your repeat prescriptions directly from your pharmacy
  • spend less time waiting for your prescription to be issued by the surgery

For more information about eRD and how it works, ask at your pharmacy, or visit the NHS website: 

Ask your GP at your next medication review if this will be suitable for you, or ask us using the General Medication Question on our website.

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.