Suggestions, Comments and Complaints

We welcome your views and constructive suggestions which will help us improve our service to you.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.

We’d also like to hear from you if you are pleased with the service you’ve received.

Please speak in the first instance to a member of the reception team and they will be happy to help.

If you feel you would like to complain, please speak to a member of the practice staff. Our complaints leaflet sets our more information on how we handle complaints.

Patient Advice and Liaison Service (PALS)

Concerned but don’t want to complain? Have a problem, but don’t know who to talk to? Worried but not sure what to do? Need information, but don’t know who to ask?

The Patient Advice and Liaison Service (PALS) can help. Whether you are a patient or a Carer let us help to make it easier. PALS is a confidential service that provides information advice and support for patients, families and carers. PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.

For further enquiries call PALS on Freephone 0800 0151 548 or land-line 01452 566 698. The phone lines have an answering service so messages can be left at any time and will be responded to on the next working day.

Patient Advice & Liaison Service (PALS)
NHS Gloucestershire Clinical Commissioning Group
Sanger House
5220 Valiant Court
Gloucester Business Park
Gloucester
GL3 4FE

Email: glccg.pals@nhs.net